Leather Working Tools

Frequently Asked Questions

 

Do you only restore bags?

We can clean, restore, and repair all leather goods including shoes, belts, wallets, jackets, and accessories. Please check out our services.

How do I receive a quotation?

You can bring your item to our store at these locations. If you would like to get an estimated quote online before visiting one of our stores you can submit photographs and a brief description of your requirements using our online quote form. 

How long will it take you to restore my items?

We have a standard service time of 15 days however full coloring normally takes 60 days.

Are your chemicals safe?

Yes. All our chemicals are 100% eco-safe and skin-friendly. They are certified safe on all leathers and materials.

Do you only use original replacement parts?

No, replacement parts for your leather good's hardware are not from the original manufacturer.

Do you have a price list?

We don’t have a set price list available as each item must be assessed before we are able to give an exact price. As our clients’ needs are unique we have a range of bespoke solutions to clean, restore, or repair your item.

When do I make a payment?

We take payment prior to any work being carried out on the item, your estimated lead time will not commence until we have received appropriate authorization and payment to go ahead with the work.

Which payment methods do you accept?

As of now, we only accept paypal, paymaya, bank transfers, and cash. But we are working to accept credit card payments in the future.

I have booked a service and would like to edit or cancel the work due to be carried out on my item?

You must let us know of any changes or cancellation to the work due to be carried out on your item within 48 hours of receiving the order confirmation.

I would like to receive an update on my item, how do I receive this?

You can receive an update to your completion date with in 14 days prior to your original estimated completed date provided to you in store. Please contact us at our support page and quote your order number to request an update.  

What if I'm not at home when you deliver my item.

Our shipping partner will attempt to deliver the product to you in the following order:

  • They will first deliver to the doorstep of your stated address. You or anyone who receives the package at the doorstep will be asked to sign on a delivery note to acknowledge receipt

  • A redelivery advice will be sent to you and you may then use this delivery advice to arrange for them to re-deliver the package to the same or a different address (additional charges may apply), or to collect the package from our retail outlet. For self-collection, you will be asked to sign the delivery note to acknowledge receipt

What do I do if I have an issue with my Item that has been Restored with you recently?

Upon receipt of your item please let us know if you are not satisfied within 48 hours of receiving the bag by calling quoting your ID number our service hotline +63 909 307 6029 or sending a message on our support page.