HOW IT WORKS

We will pick up and deliver your item fully restored at your convenience for FREE. 

Please allow a 15 day standard restoration time for our service. We will do everything we can to fix and restore your leather goods. On the rare occasion that a service cannot be done, we will return any amount you paid to us.

Midas Restore Process 2.png
 

Service Policy

USE OF WEBSITE

Access to and use of www.midasrestore.com (the site) is governed by the terms of use (terms of use). By accessing this site, you agree to be bound by the terms of use. If you do not agree to the terms of use, please do not use this site.

FINAL SALE

All restoration services (bag, shoes, luggage) and procedures to be executed to your item are FINAL SALE. All work performed cannot be undone and returned back to its original state. All orders require full prepaid payment before we can proceed with the work.

SERVICE TIME FRAME

Work completion time-frames are estimates and not guarantees as to when work on your leather good will be complete. We will constantly communicate with you about the restoration status of your personal item.


PICK UP OF ITEMS

The packaging and shipping of our mail-in repair orders are done by our shipping partner. Your pick-up item(s) must be packaged carefully and a copy of your repair estimate must be included. If you are not able to print your estimate, you can simply just include your estimate number with the item(s). If the estimated number or contact information is missing, it will cause a delay with your repair. If the information provided on your account for your scheduled pick-up is incorrect, or items are not left for pick-up on the designated date/time, you will need to resubmit your request and follow the appropriate steps to reschedule your pick-up for the next available pick-up date/time. You will be re-charged for the pick-up/delivery service. Please double-check that all your account information is correct to mitigate rescheduling needs. Standard pick-up hours are 9 am to 4 pm Monday - Sunday, but are subject to change due to unusual circumstances such as weather, traffic, and/or vehicle breakdown. If unusual circumstances make it impossible to pick-up your order during the scheduled day, it will be picked up on the next business day. Midas Restore is not liable for any loss or damage to items that are held or awaiting our pick-up


DELIVERY OF ITEMS

Someone must be present at the address to accept/sign for your item(s) or items will not be delivered and will be rescheduled for the next available date; a re-delivery fee will apply. All deliveries require a signature. If the information provided for delivery, payment, and/or ticket number(s) is incorrect we will need the correct information to be resubmitted which may affect our expected delivery date. Please double-check that all your information is correct. Please make sure to provide us with any special instructions if there are any. Hours of delivery are from 10 am to 8 pm for residential addresses and 10 am to 5 pm for commercial addresses but can change due to unusual circumstances such as weather, traffic, and/or vehicle breakdown. If unusual circumstances make it impossible to deliver your order during the scheduled day, it will be re-delivered on the next business day. Midas Restore is not liable for packages damaged or lost by mailing carriers and shipping partners. 


STORAGE AND UNCLAIMED ITEMS

After one (1) month from the completion date, items not picked-up are sent to storage, for a fee of Php 500 per month for up to six (6) months. After six (6) months in storage, items are disposed of at our own discretion. 


RETURNS AND REFUNDS

There are no refunds on any/all repairs, cleaning, alterations, dyeing, stretching, etc. All procedures are FINAL SALE. All work performed cannot be undone and returned back to its original state. It is the customer’s responsibility to check their service order for any discrepancies. Midas Restore must be alerted within 24 hours of booking for any customer requests for changes to item(s). Items returned to re-stretch must be within two (2) weeks from dated pick-up. However, when a product arrives and it is irreparable, or when a customer cancels the order within 48 hours before the booking pick up schedule we would refund the entire amount. On the rare occasion that the product is damaged beyond repair or restoration or lost the company will pay 5x of the bill value or up to Php 10,000 only.


DISCLAIMER OF WARRANTIES

We cannot guarantee that all services performed (restoration, repairs, cleaning, alterations, dying, stretching, etc.) will meet item(s) original condition but we always do our best to achieve service orders from customers. We exercise the utmost care in processing all items entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual item.

a. Cleaning

  • May cause all material types to become tender, stiff, brittle and may cause some buckling and peeling

  • Shrinkage of all material types is unpredictable and may occur

  • Changes in shades or top finish may occur on all material types

  • Insect bites and scars on leather skins, which were covered over by the manufacturer, could show afterward

  • Breaks and skin lines may become more apparent

  • Unevenly matched skins are common and may appear more uneven post-cleaning

  • May cause bleeding on all material types, which in turn, causes a change of color

  • May cause hardware pieces to bleed onto all material types and may stain material

  • Color from polishing/touch-up work may rub onto clothing due to excessive friction

  • Any pre-existing natural or metallic embossing on your item (brand logo, monogram, initials, etc.) may fade or no longer be visible after cleaning. 

b. Coloring

  • We cannot guarantee that the color will match exactly to the given swatch

  • Certain imperfections in the construction of the item may become visible after the item is dyed

  • The dyed color will look different when viewed in different types of lighting

  • Pleats, bows, rhinestones, and embellishments may not dye the same color as the satin

  • If the item is worn in the rain or comes in contact with water the color may come off and/or bleed onto a material 

c. Shoe Stretching

  • May cause some wrinkling, buckling, and peeling

  • Slight changes in shades or top finish may occur on all material types

  • Stretching the width may or may not give you more room in the length

  • Stretching may cause some imperfections on the innersole and/or lining


Midas Restore is not liable for any items and/or retail products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim 

If you are having any questions about our service policy, please contact us at midasrestore@gmail.com.